Return Window

You may initiate a return request within 7 days from the date your order is delivered.

Once your returned product is received, inspected, and approved by our Quality Check (QC) team, a one-time use Store Credit will be issued to your registered mobile number.

Store Credit Policy

• We do not offer refunds or direct exchanges under any circumstances.
• A flat deduction of ₹150 per product will be applied to the product purchase value before issuing Store Credit.
• This deduction applies to both Prepaid and Cash on Delivery (COD) orders.
• COD shipping charges are non-refundable.
• Store Credit is valid for 3 months from the date of issue.
• Store Credit is single-use only and must be redeemed in one transaction.
• Any unused balance remaining after redemption cannot be carried forward, reissued, or refunded.
  
  

Return Pick-up

• Our logistics partner will attempt the return pickup up to two (2) times.
• If the pickup cannot be completed after two attempts, the return request may be cancelled.
• For non-serviceable PIN codes, customers are required to self-ship the product to our warehouse at their own expense. In this case, ₹150 will not be deducted.
  
  

No Exchange Policy

We maintain a strict No Exchange Policy.
If you wish to purchase another size, colour, or style, you must:
1. Complete the return process for your existing order.
2. Receive your Store Credit.
3. Place a new and separate order using the Store Credit (if applicable).
The new order will be treated as an entirely new purchase.

Sale & Discounted Products

Products purchased during sale events, promotional offers, discounted pricing and clearance events are not eligible for return.

Additionally, store credit cannot be redeemed on sale or discounted products. It is valid only on full-price products.

Return Eligibility

Returns are accepted only under the following conditions:
1. Defective or Damaged Product - If the product received is defective or damaged.
2. Incorrect Product Received - If you receive a product different from the one you ordered.
3. Incorrect Size Delivered - If the size delivered does not match the size ordered.
Example: You ordered a Small (S) but received a Medium (M).
4. Dissatisfaction - If you do not like the product, the fit, or how it looks on you.

Product Condition Requirements

To qualify for a return, the product must be returned in its original condition.
The product must be:

• Unworn
• Unwashed
• Unused
• Free from stains, perfume, deodorant, makeup, or any odours
• Free from alterations or damage
• Returned with all original tags, labels, packaging, and accessories intact

All returned products undergo a strict Quality Check upon arrival at our warehouse.

If the product fails our Quality Check, no store credit will be issued. Should you wish to have the rejected product returned to you, the reverse shipment must be arranged and paid for by you.

Late Return Requests

If you are unable to initiate your return request within the standard 7-day return window, we provide an additional 3-day grace period under the following conditions:

• The product must be self-shipped to our warehouse at your own expense.
• A flat deduction of ₹300 per product will be applied to the product purchase value.
• Store Credit will be issued only for the remaining eligible amount after deductions.
• Requests made after this additional 3-day period will not be accepted.
  

Important Notes

• Returns are accepted only after successful Quality Check.
• Products returned without original tags or in used condition will not qualify for store credit.
• Store Credit cannot be converted into cash or transferred.
• Store Credit cannot be split across multiple orders.
• Return can be placed only once.
• TRAPIN reserves the right to refuse returns that do not comply with this policy.
• The entire process can take upto 15 days.