FAQ

To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing Trapin account or simply continue as a ‘New User’ and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-12 business days depending on where you live.
• All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

• To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
• Click on ‘MY ACCOUNT’ to see the status of your current order (as well as your order history). You can also simply ‘Track Order’ your order .
• To ‘Track your order ‘ go on the ‘menubar’on the top left corner, go to ‘settings’, select ‘track your order’ , type in your order ID, and check your order status.
• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@trapin.co and contact us on +91 91 5746 5746, we will see what we can do to help.

• As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
• For any other assistance/issues you can write to us at support@trapin.co or call us on our helpline, and we’ll help sort things out.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@trapin.co

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

• Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

• All pre-paid orders above RS. 990 are eligible for free shipping .
• There is an additional charge of RS.150 added for cash on delivery orders .

• To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
• Click on ‘MY ACCOUNT’ to see the status of your current order (as well as your order history). You can also simply ‘Track Order’ your order .
• To ‘Track your order ‘ go on the ‘menubar’on the top left corner, go to ‘settings’, select ‘track your order’ , type in your order ID, and check your order status.
• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at support@trapin.co, we will see what we can do to help.

In case if you are not able to accept the order in the first attempt don’t worry , the courier partner will connect with you and ask for your availability for the next 2 time. 

If you are not available during all the delivery attempts made by our courier partner and the parcel comes back to our warehouse. If you want the product to be sent again then additional shipping charges will be applied.

If you receive a wrong, damaged, or you are not satisfied with the fit. You can exchange a product within a period of 7 days from the date of receiving the product. The shipping cost has to be borne by the customer.

• In case of exchange; the delivery partner charges us for a reverse pick up from the customer’s location and then additional delivery charges for the new product delivery. The shipping cost (Rs.150) will be deducted from the credit note issued to you. 

• Please contact us on support@trapin.co or +91 91 5746 5746, Our team will help you.

We do not have any refund policy as of now. The amount will be given to you in a form of a credit note which you can use once to make a purchase in a time span of 3 months after the credit note is issued to you.

Please note: Utilise the whole amount at one go as no balance would be considered after the purchase is made.

1. No cancellations during sales.
2. Rs.150 will be deducted from the credit note of prepaid customers if the product order is cancelled after it has been dispatched.

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

• We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.
• It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
• If you want to add a note to the gift, please email the note to us at support@trapin.co and immediately call us on +91 91 5746 5746 so that we can add it before the order is shipped. Please note that the character limit for the note is 200 characters.

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at support@trapin.co

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

No. These are one time charges and are non-refundable.

Our courier partner will attempt the pick up 3 times. You can let him know a convenient time to pick the product up.